André Casterman, ex-Swift and now chief marketing officer at Intix, provides his expert take on this new challenge for financial institutions.
Long considered an impenetrable space dominated by a few, the financial services industry is currently riding a giant wave of entrepreneurial disruption, disintermediation, and digital innovation. Recent industry developments such as the regulatory pressure as well as the criticality of business intelligence (BI) and customer experience are impacting banks more than ever before. Financial institutions (FI’s) are caught between increasingly strict and costly regulations, and the need to compete through continuous innovation. The competitive position of incumbent institutions is at stake.
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