The INTIX Case Manager provides a near real-time view on all current and historical messaging data, integrating all channels and standards.
This solution allows for automated/manual case creation, assignment and aging based on issues raised by external systems (Call Centre, CRM, MT195, etc). Likewise it can provide feedback to the originating systems on the resolution status. In addition it offers full audit and reporting features, enabling controls on SLA’s and team performance.
The INTIX Case Manager brings great improvements in minimizing the total resolution time, as well as providing a single window for all required actions.